Design Researcher

Triple Whale is seeking an experienced Design Researcher to join a dynamic product team. As part of a multidisciplinary team, you’ll tackle complex, e-commerce related challenges alongside other builders and thinkers from different backgrounds.

A successful candidate will be an organized go-getter with solid experience developing key insights about diverse audiences. You will undertake qualitative and quantitative research with a range of business stakeholders across our client base to better understand their needs, contexts and perspectives, and their relationship with the various factors that influence their financial health. You are a quick learner, enthusiastic, detail-oriented and collaborative—ready to roll up your sleeves and join a team that’s building one of the fastest growing companies in the world.

* Spearhead user research for Triple Whale’s financial and operational product lines

* Act as the voice of the user in a multidisciplinary software development team

* Structure human-centered research and lead internal and partner teams through fieldwork, analysis of findings and insight development

* Combine qualitative and quantitative research to generate actionable insights

* Connect insights to design and collaborate with teammates to create “must have” digital tools for our users

* Create deliverables, reports, presentations, and/or videos to document and bring to life insights in an engaging and inspiring way

* Promote design thinking throughout our organization and share best practices for design research with other product teams

You must have:

* 5+ years of experience using human-centered practices to guide qualitative and quantitative research and design work from concepts to shipped and scaled experiences

* A proven ability to scope research, recruit participants, lead fieldwork, conduct interviews, perform desk research, lead synthesis and communicate findings to stakeholders

* Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design

* Ability to shape and lead strategic systems thinking based upon insights gathered through research. Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and partners with user-driven rationale

* Ability to work flexibly and efficiently, exercising a balance between research rigor and speed; we are looking for people who can maintain a high degree of rigor throughout, but who also experiment in their approach and methodology.

* Experience using technology and digital methods to uncover needs (e.g.: experience conducting online ethnography, implementing remote user studies, moderating/monitoring online communities, collaborating with developers to build web or digital prototypes to gather feedback, etc.).

* Deep understanding of user research best practices in a broad range of methods including: interview, contextual inquiry, usability, competitive analysis, survey, and behavioral/clickstream analysis.

* Able to analyze and synthesize qualitative and quantitative information, triangulate data across multiple studies and present actionable insights and recommendations to the stakeholders.

* You love working on teams and share a passion for Triple Whale’s mission to bring clarity to business operators and decision-maker.