Account Manager

Do you thrive on building relationships and ensuring customer satisfaction? Are you passionate about the ecommerce industry, third-party logistics, and merchant success? If so, then Portless wants you!

Portless is a leading provider of logistics solutions designed to empower businesses of all sizes. We oer a suite of fulfillment services that streamline your supply chain and help you focus on what matters most - growing your business.

• Champion our values: #Ownership, #Zero-to-One, #Kindness, #Customer-Centric, & #Strategic-Boldness
• Building strong, long-term relationships with our Shopify merchants
• Onboarding new customers and ensuring they understand our 3PL services
• Proactively identifying customer needs and exceeding expectations
• Providing ongoing support and guidance to help customers optimize their fulfillment operations
• Advocating for the customer within Portless 3PL and collaborating with other departments to resolve issues
• Staying up-to-date on the latest trends and innovations in the Shopify ecosystem

• 3-4 years of experience working as an account manager or customer success manager
• A proven track record of meeting growth & retention KPIs
• Excellent communication, interpersonal, and relationship-building skills; especially across C-level contacts
• The ability to manage multiple priorities and deadlines eectively
• A strong understanding of ecommerce logistics and fulfillment best practices
• Proficiency in Shopify and other relevant ecommerce platforms
• A passion for helping businesses succeed

Bonus points if you have:

• Experience working in a fast-paced, deadline-driven environment
• A strong understanding of 3PL operations and/or ecommerce
• Experience with CRM software

What Portless offers:

• Competitive salary and benefits package
• Opportunity to work in a dynamic and rapidly-growing company where you will be challenged every day to use your creativity and experience to solve interesting, important problems
• Collaborative and supportive work environment
• The chance to make a real impact on our customers' businesses
• If you are ready to take your career to the next level and join a team that is passionate about our customers succeed, then we want to hear from you!